Customer Service

logoembedPivotal’s commitment to you is that we always aim to offer a high standard of service. Should we ever fall short of that in your eyes, we would appreciate hearing your feedback to allow us to improve.

We also really appreciate hearing about the good aspects of our service. So if there is something we do that you like, please  let us know too.

Please direct your feedback to or write to our admin address available on our Contact Page.

logoembedAll our practitioners have valid liability insurance. They are fully qualified from reputable colleges and all certificates are checked by Pivotal before they work for us. All practitioners are members of appropriate governing bodies and adhere to a specified Code of Conduct. They all must take regular updates to their training in the form of accredited Continuing Professional Development.

logoembedAll your details will be kept strictly private and confidential and will not be shared with third parties. (We may request to communicate with other medical specialists on your behalf but will get your permission & authorisation in writing first.)

logoembedIf for some reason we cannot help you, we will certainly know someone who can. We have an extensive network of well resourced professionals whom we can refer you to should you need tests or treatments that we are unable to provide ourselves. If you are not in a position to pursue private treatment, we work with many health insurance companies or can write directly to your GP, summarising our findings.

Coming Very Soon - New Loyalty Scheme

At Pivotal we pride ourselves in providing great service and hope you continue to enjoy it. In order to reward our loyal clients we are soon to introduce a brand new loyalty scheme. Watch this space to find out more.

Recommend a Friend

Our recommend a friend special offer has now finished. All free treatments need to be claimed before the end of March 2013. Pivotal would like to thank everyone who took part in this and recommended us to your friends/ family. We hope you enjoyed the free treatments you received as our way of saying how much we appreciate your support. Watch this space for more special offers to follow soon.